October 2013

Communication the key for DPS

Sakurai’s excellent communication and willingness to negotiate at director-level during the sales process, was one of the key factors that won over new customer DPS of Hemel Hempstead.

DPS provide versatile print production solutions and have both digital and litho capability. They recently expanded into new premises and took the opportunity to switch to Sakurai from another manufacturer – a move they have been delighted with.

The Sakurai Oliver 575SD five colour plus coater, is now fully operational at DPS and is enabling them to offer spot colour printing as well as a range of fantastic coating and special effects.

Commented Terry Hawkridge, Director at DPS: “With this new press we have halved both make-ready times and the number of sheets required. In addition I liked the fact that in both negotiating the purchase of the press, and in subsequent communication it has been very easy to contact Sakurai at Director level for a no nonsense conversation. It feels like you are dealing with a much smaller company that actually understands how difficult it is for a small business to succeed in today’s market.

“Sakurai have also been very quick to follow up on all service issues we have had thus far. They are easy to contact and have spared no cost in providing training as we made the change from one press manufacturer to another.”

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